Difficult conversations are an inevitable part of leadership. Whether addressing underperformance, challenging behaviour or professional boundaries, how leaders handle these conversations can either strengthen trust or erode it.
This practical two-hour course provides a clear framework for planning and leading difficult conversations with confidence and professionalism. Participants will explore how to prepare effectively, manage emotions (their own and others’), maintain clarity of message, and focus on solutions rather than confrontation. The session emphasises calm, purposeful dialogue that protects relationships while addressing issues directly.
Participants will leave with practical tools they can apply immediately in school settings.
Target Audience
Senior Leaders
Middle Leaders
Heads of Department / Faculty
Phase Leaders
Line Managers
Learning Objectives
Plan and structure a difficult conversation effectively.
Communicate concerns clearly while maintaining professional respect.
Manage emotional responses and reduce defensiveness.
Follow-up conversations to support improvement and accountability.
About the Presenter
No presenter assigned for this course.
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