Handling Difficult Conversations

Sharon Hennam-Dale

 8:30 – 10:00 am (GMT) Or 1:30 - 3:00 pm (GMT)  Online    £245.00 - £425.00

Course Outline

As a school leader, the need to have challenging and difficult conversations is inevitable. It is a crucial skill we need to develop. If we neglect to have these conversations, often this can lead to unresolved issues which can have a significant impact on school improvement, professional relationships or outcomes for learners. Our Holding Difficult Conversations course will provide you with the skills and confidence to approach difficult conversations effectively in a professional way, to help maintain your integrity and positive relationships with your team, in achieving the change you seek for the better.This interactive course, will allow you to develop skills you can put to use immediately in your leadership. It will provide you with tools and techniques so that you are fully prepared to deal with various difficult conversations across a range of situations.

Course Objectives

  • Reflect on what it means to hold others accountable
  • Consider the key features of high performing teams
  • Developing a culture of honest dialogue through building trust and engagement within your team
  • Learn skills and a number of practical strategies for handling difficult conversations
  • Acquire techniques to navigate difficult conversations successfully to create a pathway for positive change

Delegates receive:

  • Completion Certificate
  • Take-away Resources
  • Essential Reading List
  • Optional Post Online Support

About Sharon Hennam-Dale

Leadership Consultant

A highly experienced and enthusiastic practitioner, Sharon has excellent skills and a detailed understanding of teaching, learning, leadership, pedagogy and current educational issues. With over twenty-four years in education and thirteen in senior leadership, she has worked in many different contexts and stages of education. A school governor for six years, Sharon seeks to build school capacity through professional development and sustainable leadership, and to enhance organisational effectiveness through collaboration. Since leaving headship, she has worked as leadership facilitator, coach and educational consultant, designing national training programmes for middle, senior and executive leaders. She has significant experience of quality assurance, including evaluating the effectiveness of improvement and judging quality standards of schools. A national moderator and accredited assessor for the National Professional Qualifications for Leadership in the UK, she is also an international trainer who has led training for teachers and senior leaders in Africa, Malaysia, Oman, the United States and Pakistan.

Part 1:
Thu, 21 Jan 2021

Part 2:
Thu, 28 Jan 2021

8:30 am – 10:00 am Or 1:30 pm – 3:00 pm (GMT)

Standard (up to 5 participants) – £245.00
Premium (up to 10 participants) – £425.00

Middle and Senior School Leaders

Online session, PowerPoint & Handouts, Pre-session reading and activity


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